Premium Support Package

A CCTV support package provides peace of mind by ensuring your system remains reliable, up to date, and operating at its best.

Tech Support

Priority Technical Support Fast response for all enquiries and footage retrieval

Annual Preventative Maintenance

One thorough onsite check per year: camera cleaning, alignment, firmware updates, and system health report

Minor Adjustments & Troubleshooting

Reconfigure settings, and fix small issues before they become big problems

Compliance & Peace of Mind

Guidance on privacy and security regulations

~

Confidential & Professional

Your footage and system details stay private and secure

Retail Store, Offices and Corporate buildings

Schools, Childcare Centres, and Community Facilities

Hotels, Pubs and Hospitality Facilities

Property Managers and Body Corporates

Residential Properties

What do you get?

Priority Technical Support

  • Phone and email support during business hours Monday – Friday 9am – 5pm Qld EST
  • Remote troubleshooting and diagnostics where connectivity allows
  • Assistance with accessing and retrieving CCTV footage

Footage Retrieval Assistance

  • Priority assistance with incident footage retrieval
  • Requests actioned within standard response times
  • After-hours requests available at emergency rates

Preventative Maintenance

  • One scheduled onsite maintenance visit every 12 months, including:
    • Cleaning of cameras and housings
    • Inspection of mounts and positioning
    • Firmware and software updates
    • Recording device (NVR/DVR) health check
    • Verification of camera recording functionality
    • Network connectivity check
    • System performance review
    • Written system health report / asset register provided

Minor System Adjustments

  • Camera realignment
  • Basic configuration adjustments
  • System troubleshooting during maintenance visit

Compliance Guidance

  • Guidance to assist client in compliance with:
    • Surveillance Devices Act 2004 (Qld)
    • Privacy Act 1988
    • Workplace and safety obligations where applicable

Remote System Health Checks

  • Where system connectivity allows, Moore Solutions may perform remote diagnostics prior to attending site

Want to know more?

Want a price?

Contact us today

Enquire Now